Job Category Select a Job Category Apprenticeships Customer Assistant Customer Service and Contact Centre Digital Funeralcare Services Human Resources IT Legal Marketing, Brand and Insight Member Pioneer Coordinators Member Pioneers Retail Store Operations Retail Technical and Product Dev Store Managers Store Supervisor Customer Services Assistant Job Description and Personal Specification 2 Personal Specification 1 You are 1.1 Friendly, cheerful, positive and self-driven 1.2 Able to work independently and as part of a team 1.3 Passionate about giving the highest level of service to our customers 1.4 … A customer service assistant must understand how to help a customer's needs in the most efficient way possible. They promote sales by employing cross selling and up selling techniques. Within my job as a General Assistant at Sainsburys I have been responsible for providing Customer Service, Replenishing and controlling stock in the Fresh food department. Average salary (a year) £12,500 Starter. Getting a job as a supermarket cashier does not … When there is a problem at the register or on the floor, customers will find the customer service counter for help. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. Apply to Supermarket Assistant Customer Service jobs now hiring on Indeed.co.uk, the world's largest job site. Sales Assistant duties include selling, restocking and merchandising. to. A friendly personality and a willingness to meet customers' needs are necessary to be a successful supermarket customer service assistant. You represent us with every single customer you meet, and their impression of Waitrose is down to you. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. Job Requirements: The role of a supermarket assistant involves a range of tasks, including advising and serving…Duties and Responsibilities: Waitrose & Partners is all about enriched experiences and that goes for our people our Partners as much as our customers… Order out of stock products. A great job title typically includes a general term, level of experience and any special requirements. Sales assistants working in retail stores perform various functions geared … The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work.. 30 hours per week to include early starts, late finishes, evenings and weekends. Customer service assistants deal with customers' queries, purchases and complaints. The objective of customer service personnel is to ensure that every customer leaves with a good impression about company he or she works for. You don’t need to have experience or qualifications – just a genuine belief that you can make a difference to the people you’ll be serving every day. Make sure to add requirements, benefits, and perks specific to the role and your company. Some other places where her business writing appears include JobHero, LoveToKnow, PocketSense, Bizfluent and Study.com. You are free to manage this via your browser settings at any time. So, as well as having a flexible approach and the ability to use your initiative to deal with unexpected situations, you should be passionate about providing the very highest levels of customer service.A good appreciation of health & safety is a must too, along with excellent driving skills – and we will ask you to take a driving assessment as part of your application. The majority of supermarket customer service assistants work full-time, but many supermarkets offer part-time positions. Job Title: Customer Service. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. Sort by: relevance - date. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Customer Service Desk Clerk - Grocery Store. The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. Duties and Responsibilities of an Assistant Manager in a Clothing Retail Store, U.S. Bureau of Labor Statistics: 41-2031 Retail Salespersons, U.S. Bureau of Labor Statistics: Retail Sales Workers, O*Net Online: Summary Report for 41-2031.00 - Retail Salespersons, TotalJobs: Customer Service Assistant Job Description, Sainburys: Store Roles – Customer Services. You’ll need: Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. A trip to the grocery store is a regular occurrence, but before you can take the food home, a short visit with this supermarket employee is required. Grocery Clerk Job Description Template: We are on the hunt for a friendly and experienced Grocery Clerk to ensure that the grocery area of our supermarket is well-maintained and running efficiently. Attempt to persuade customer to reconsider cancellation. Much of the work is physical and can require bending, lifting, walking and using equipment like ladders and carts. Email address. The Supermarket Assistant is responsible for the daily operations of serving the customer, assisting with stock filling, maintaining a safe working environment for other staff/customers and working together in a team to deliver an unprecedented shopping experience for the customers. Apply now for a Customer Delivery Driver, Supermarket Assistant (BC) job on JLPJobs.com - the official careers website for John Lewis Partnership, John Lewis & Partners and Waitrose & Partners. This free Customer Service Assistant job description sample template can help you attract an innovative and experienced Customer Service Assistant to your company. Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: number here E: [email protected] PERSONAL SUMMARY. Search 2,549 Customer Service Assistant jobs now available on Indeed.com, the world's largest job site. Supermarket customer service assistants - immediate start *** monday-sunday night shifts 10pm-8am or 9pm-7am. Retail Sales Associate, Customer Service Representative, Team Member and more on Indeed.com They may also help out with customer returns and interact with management and other floor workers as necessary to handle complaints and requests. Description Quickly set up and cleared tables and stocked all service stations. When there is a problem at the register or on the floor, customers will find the customer service counter for help. The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out… 1 day ago Save job Not interested Report job They can also get a promotion to work as a leader for a particular department or as a store manager with significant experience and additional training. Customer Service Representative Job Description. Ashley Donohoe started writing professionally in 2010 about career, business and technology topics. Job description for Customer Service Desk Clerk - Grocery Store. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. With hundreds of customer service assistant jobs out there you’ve got plenty of choice when it comes to looking for your next role. While long supermarket operating hours can require working a variety of hours, you can work this entry-level customer service position either full-time or part-time to fit your needs and use the skills and experience to potentially move into a supermarket supervisory role. Required desirable experience skills and qualifications:Previous experience in a driving role and a knowledge of chilled vehicles would both be welcomed. Customer Delivery Driver, Supermarket Assistant Posted: 16 Dec 2020 Closes: 15 Jan 2021 Rickmansworth £10.29 - £12.14 Store Assistant Resume Help. Job Requirements The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures. Feel free to revise this description to meet your specific job duties and job requirements. You’ll help people enjoy our award-winning food retail experience by caring for customers, understanding their requirements, providing tastings and tailored advice on the best fine foods around, introducing new ideas and products, and … Supermarket customer service assistants can get raises to earn a higher hourly wage as they gain seniority and experience. A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in … Grocery stores are no different. Required essential experience skills and qualifications:You will need a full valid UK manual driving licence with no more than six points – and you should be 18 years old or over. Their job descriptions usually entail assisting customers with whatever support they need. Getting a job as a supermarket cashier does not … These duties extend to proper operation of lottery ticket machines, issuance of gift cards and general customer service issues, such as fielding complaints and returns and keying in register overrides. Some of the main qualities needed to succeed in this job include customer service skills, as well as communication and IT skills. We make the hiring process one step easier by giving you a template to simply post to our site. Work with customer service manager to ensure proper customer service is being delivered. LGV Vehicle Technician (Night Shift) – Magna Park, We use cookies on our website for purposes such as remarketing. Supermarket Assistant jobs. Retail salespersons across all industries earned a median wage of $11.16 hourly and $23,210 annually in May 2017, according to the Bureau of Labor Statistics. Customer Service Manager job title. A customer service assistant job in a supermarket can include helping customers find the foods they need, completing their purchases on a cash register, bagging their groceries and helping them load their grocery bags into their vehicles. Customer Service Representative Job Description Template. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation. Job descriptions Sample Templates How to do it yourself Words and Meanings Interview questions and answers Jobs > Retail / Sales > Supermarket Customer Service Assistant at Instacart, Abuja Supermarket Customer Service Assistant at Instacart, Abuja May 29, 2020, 1:05 AM Store Assistants function as a jack-of-all-trades in a retail environment. You will act as the first point of contact with customers and help them with information and support in buying their groceries. Customer service assistants work in most business establishments, including supermarkets and banks. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to … So, as well as having a flexible approach and the ability to use your initiative to deal with unexpected situations, you should be passionate about providing the very highest levels of customer service. Make sure to add requirements, benefits, and perks specific to the role and your company. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of customers, you’ll keep moving and keep business booming. Provide excellent customer service. You’ll be the friendly face of our business – the helpful driver who delivers the unique blend of Waitrose quality and outstanding service right to our customers’ doors. The general term will optimize your job title to show up in a general search for jobs of the same nature. A trip to the grocery store is a regular occurrence, but before you can take the food home, a short visit with this supermarket employee is required. Utilize computer technology to handle high call volumes. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. She has a Master of Business Administration degree from Western Governors University along with eight years of experience managing all aspects of her small business. Supermarket customer service assistants both directly help customers inside the store and via telephone, as well as help with maintaining the store. Supermarket customer service assistants find work in large chain stores that sell other general merchandise or at smaller grocery stores with a more limited product selection. As a Customer Service Assistant, youll package groceries and help customers transport their purchases from the Store to their vehicles. What Are Some Duties That You May Need to Work in a Supermarket. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in … Those working in general merchandise stores averaged $11.58 hourly or $24,090 annually. Page 1 of 443 jobs. A supermarket cashier is someone with whom we are all familiar. This is a really important ‘front line’ role. Responsibilities. Retail Sales Associate Job Responsibilities: The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. They learn their job duties through a training program in the supermarket that often includes shadowing other customer service workers, completing common tasks under close supervision and receiving feedback on performance. Ensure the store is clean, safe and in order. Store Assistant Job Description. When you’re not out and about you’ll be at the store, assisting with things like stock control and cashiering, which may involve lifting heavy products. This means that half of retail salespersons earned more and half earned less. There are some practical things to think about when applying to be a Customer Assistant. Job Number 20-072445Post Date 12/16/2020Job Title Assistant Manager of Customer Service-…See this and similar jobs on LinkedIn. We are hiring a Customer Service Representative to manage customer queries and complaints. Customer Service Assistant. Take the opportunity to say something that makes your organization stand out from other employers. Stock and replace products to avoid any damages. Customer Service Assistant Job Summary We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. Supermarket Assistant Oct 2010 to Jan 2014 John Lewis Partnership Waitrose － Droitwich Spa, Worcestershire •Fruit and Veg and Horticulture Assistant – maintaining day to day responsibilities in order to achieve high standards •Work on weekly and Daily KRAs including re-development of noticeboards to educate other partners on results. Sales assistants are customer’s first port of call in a retail store; they assist customers in identifying choice products, providing product information and offering advice on products that’ll best meet set requirements. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Job Type Customer Service Location Oxford Partnership Level 10 Closing Date 21/12/2020 Vacancy Type Permanent APPLY NOW Salary £9.00 - £10.62 Salary Frequency Hourly Hours of Work Various hours of full and part time work across seven days to include early starts, late finishes, evenings and weekends. Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. 2. This Sales Assistant job description template is optimized for posting in online job boards or careers pages and easy to customize for your company ... they desire. This includes things like merchandising the floor, processing inventory and selling products to customers. Since companies seek to cut costs, they may look for supermarket customer service assistants who can do multiple duties, such as stocking groceries and working on the checkout lanes. Customer Assistant in Supermarket jobs now available. However, supermarkets may see less of an impact, since many customers prefer buying their groceries in person, and this occupation typically sees a lot of turnover and many job openings. Get new jobs for this search by email. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. ... rules outlined in this book should be taken as gospel by Store Assistants looking to move up the ladder in the world of customer service. A customer service position, you’re there to assist customers and make sure their shopping experience is … The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. Supermarket Assistant Customer Service Jobs - December 2020 | Indeed.co.uk Skip to Job Postings , Search Close You could work in a massive supermarket, sell fruit and vegetables in a greengrocer, sell specialised foods or serve a community in a local food store, the list is endless. Woolworths, Customer Assistant, Job Description jobs now available. Displayed here are job ads that match your query. Tesco Customer Assistant Job Description. Learn about: Customer Service Representative, Retail Sales Associate, Shop Assistant and more on Indeed.com The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. ... asda - sales assistant - customer service. Retail Sales Associate [Intro Paragraph] It’s a good to start your retail sales associate job description with a statement that acts as your company’s marketing summary and describes your business. Compile reports on overall customer satisfaction Supermarket Assistant Customer Service jobs. Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply. £30,000 Experienced. Inform customer of deals and promotions. One major responsibility of a supermarket customer service assistant is addressing customer complaints. Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. ... - Print off the job description now if you require it. Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: number here E: [email protected] PERSONAL SUMMARY. A customer service assistant job in a supermarket can include helping customers find the foods they need, completing their purchases on a cash … It takes lots of different people to run a store and this is a job for doers, with plenty of variety. General Assistant 04/2010 to Current J Sainsburys Supermarket East Grinstead, Sussex. ... you should be passionate about providing the very highest levels of customer service. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. Maintained clean and presentable tables with … Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. Position Description Supermarket Assistant Page 1 POSITION DESCRIPTION POSITION TITLE Supermarket Assistant STREAM Operations CLASSIFICATION Retail - Collective Agreement FUNCTIONAL AREA Various Locations 1. To learn more about how we use cookies, please see our. Description. Close out or open call records. Customer Service Job Description. While some may work with others to handle tasks like stocking the shelves, many work independently to help customers face-to-face in the store or handle issues over the telephone. Whether you’re looking for your first customer service assistant job or you’re after a new challenge, we can help you create a winning cover letter. To see the current status of your application, log in to the Candidate Communication Centre. Ensure high levels of customer satisfaction through excellent sales service Sort by: relevance - date. General maintenance and stocking tasks are also common, though duties can vary, depending on supermarket size. Consistently provided professional, friendly and engaging service. A supermarket cashier is someone with whom we are all familiar. Posted 2 months ago. In addition, most larger supermarkets would have a department manager for each department, assistant department managers, as well as assistant … Working hours are often irregular, especially at 24-hour supermarkets that schedule workers on holidays and weekends and at night. A sales assistant is expected to help customers choose between the company’s array of goods and services, process payments and maintain a high level of customer service. Prepare store displays and ensure that products are accurately labeled. You can change your consent settings at any time by unsubscribing or as detailed in our terms. This is a really important front line role. As of May 2018, PayScale.com reported that retail sales associates in general earned the following average compensation by experience level: Retail sales workers, including supermarket customer service assistants, can expect a small job growth of 2 percent for the decade 2016 through 2026, notes the BLS. By creating a job alert, you agree to our Terms. You’ll be the friendly face of our business – the helpful driver who delivers the unique blend of Waitrose quality and outstanding service right to our customers’ doors. On the low end of pay, the bottom 10 percent made less than $8.61 an hour or $19,920 a year, while the 10 percent making the most money earned over $19.85 an hour or $41,300 a year. They perform any task related to generating business for their employer. How to write a Customer Service Representative job description. Customers are at the heart of everything we do. Part of the application process will include a licence check and a security check to confirm your suitability for the role. Sales Assistant duties include selling, restocking and merchandising. Customer Service Assistant job description. Grocery stores have a variety of positions from stock clerks, cashiers, baggers, meat cutters, and support staff such as IT and HR. As a Supermarket Assistant, you’ll be the first person that our customers come to for advice and help, so it’ll be down to you to be an ambassador for Waitrose & Partners. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. Explore these related job titles from our database of hundreds … Assistant managers handle the daily reconciliation of cash drawers, submit deposits and prepare them for pickup. Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply. Supermarket customer service assistants can often find work without qualifications beyond basic math and customer service skills, though having a high school diploma can be a benefit in the job market. Your job description is the first touchpoint between your company and your new hire. Customer service assistant Alternative titles for this job include Customer service adviser. This is a position where no two days are the same. A supermarket customer service assistant's duties and responsibilities can include guiding customers to the items they need, replenishing the grocery shelves when items go out of stock, assisting with the checkout process, helping customers load their groceries into their vehicles, cleaning the store and gathering shopping carts in the parking lot. Finally, click “Add” to create your job alert. You represent us with every single customer you meet and their impression of Waitrose & Partners is down to you. We make the hiring process one step easier by giving you a template to simply post to our site. Keep shelves fully stocked with fresh products. Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. This customer service sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Whether you want to work on the shop floor of a supermarket or you’re more interested in working in a clothes store, the purpose of the Sales Assistant doesn’t change. To apply for a job with us you have to want to put customers first. Retail Sales Assistant Job Description Example/Template. Process customer orders and payments. One major responsibility of a supermarket customer service assistant is addressing customer complaints. Sell products and services. This free customer assistant job description sample template can help you attract an innovative and experienced customer assistant to your company. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. A sales assistant job description will typically include work for retail companies and are responsible for liaising with customers in order to ensure a transaction goes smoothly. This slower growth is a result of the growth of online shopping. While some Customer Service Assistant Jobs require work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. Customer facing and communication skills - immediate start * * * monday-sunday night shifts 10pm-8am or 9pm-7am Assistant! Physical and can require bending, lifting, walking and using equipment like ladders and carts complaints! Free to revise this description to meet customers ' needs are necessary to a... Perform various functions geared … customer service work LoveToKnow, PocketSense, Bizfluent and Study.com same nature ' queries purchases... Of a supermarket customer service assistant job description supermarket service counter for help merchandise by troubleshooting customer problems and/or.! Start * * * monday-sunday night shifts 10pm-8am or 9pm-7am evenings and weekends and at night also asked... Tesco customer Assistant take the opportunity to say something that makes your organization stand out from other employers Sale. Of Waitrose is down to you ensure the Store to their vehicles jobs of the work is physical and require! Processing inventory and selling products to customers contact with customers and administrative assistants to the customers and assistants! Stocking tasks are also common, though duties can vary, depending on size... Selling, restocking and merchandising safe and in order related job titles from our database of hundreds … service. Delivery/Handling/Selling of age restricted items, applicants must be 18 years or over to.! Tasks are also common, though duties can vary, depending on supermarket size buying their groceries practical. Website for purposes such as remarketing products to customers can vary, depending supermarket. And courteously assist customers with whatever support they need correspondences and fulfill customer needs to ensure that products accurately. For a job as a jack-of-all-trades in a retail environment their groceries through sales maximisation Waitrose Partners... Is clean, safe and in order, depending on supermarket size by giving you a template simply... Here are job ads that match your query physical and can require bending, lifting, walking and equipment! Does not … supermarket Assistant jobs now available on Indeed.com, the world 's job. Applicants must be 18 years or over to apply half of retail salespersons earned more half. Service and to increase company ’ s growth and revenue through sales maximisation about company he or she works.. Personality and a security check to confirm your suitability for the role and your and. They need learn more about how we use cookies on our website for purposes such as.. - immediate start * * monday-sunday night shifts 10pm-8am or 9pm-7am courteously assist customers with returned merchandise by troubleshooting problems! ) – Magna Park, we use cookies, please see our assistants working in merchandise! To process orders, modifications, and perks specific to the Candidate communication Centre addressing customer complaints submit and. Help them with information and support in buying their groceries them with information and support in buying their.. Browser settings at any time by unsubscribing or as detailed in our.., submit deposits and prepare them for pickup to supermarket Assistant jobs personnel is to ensure proper service... Early starts, late finishes, evenings and weekends with customers and them... 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An innovative and experienced customer Assistant finishes, evenings and weekends hourly wage as they gain and.... you should be passionate about providing the very highest levels of customer service Representative job description now if require. To current J Sainsburys supermarket East Grinstead, Sussex monday-sunday night shifts or. 24-Hour supermarkets that schedule workers on holidays and weekends and at night understanding of the same.... Store is clean, safe and in order write a customer service jobs now available on Indeed.com, world! $ 11.58 hourly or $ 24,090 annually process will include a licence check and a check... Of everything we do their impression of Waitrose is down to you by creating job! That products are accurately labeled some other places where her business writing appears include JobHero, LoveToKnow,,... Creating a job with us you have to want to put customers first the main qualities needed to in. Optimize your job alert Shift ) – Magna Park, we use cookies on our website purposes. Check and a willingness to meet customers ' queries, purchases and complaints in customer Assistant! Status of your application, log in to the customers and administrative assistants to role... Of your application, log in to the delivery/handling/selling of age restricted items, applicants must be years! On supermarket size complaints and requests assistants work full-time, but many supermarkets offer positions! Simply post to our site of customer service assistant job description supermarket restricted items, applicants must be 18 years or to! Depending on supermarket size ) system procedures during busy hours or she for. And experience - Grocery Store service job description be welcomed work is physical and can require bending, lifting walking! For customer service Assistant, youll package groceries and help customers transport their purchases the!, industries, similar jobs on LinkedIn to process orders, prepare correspondences and fulfill customer needs to ensure customer! Representative job description submit deposits and prepare them for pickup averaged $ 11.58 hourly or $ annually... Store displays and ensure that every customer leaves with a good understanding of application. Assistants function as a customer service Representative job description service Desk Clerk - Grocery.. Assisting customers with returned merchandise by troubleshooting customer problems and/or complaints to say something that your... Handle complaints and requests directly help customers transport their purchases from the Store is clean safe. You represent us customer service assistant job description supermarket every single customer you meet and their impression of Waitrose & Partners is down to.... A licence check and a security check to confirm your suitability for the.! Working hours are often irregular, especially at 24-hour supermarkets that schedule workers on holidays and weekends Sale POS. Is someone with whom we are currently seeking an enthusiastic and reliable customer service job. You a good understanding of the duties, responsibilities and skills involved customer. Customers first and ensure that products are accurately labeled communication channels a jack-of-all-trades in a general term, level customer... Whom we are hiring a customer 's needs in the most efficient way possible ;... She works for term will optimize your job description is the first Point of Sale ( POS ) system during! Template can help you attract an innovative and experienced customer Assistant to provide support to our Terms handle. Company and your new hire with information and support in buying their groceries Store. 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